Terms and Conditions
At Nanny Wendy’s, we aim to provide you with excellent products and service. If you have placed an order with us and are not 100% satisfied, please contact us and we will aim to respond within 24 hours to get this resolved.
By ordering through our website you agree to our Terms and conditions. Nanny Wendy’s reserves the right at any point to update the Terms and conditions.
Product details
Our Artisan fudge is carefully handmade on the premises, using local Cornish ingredients. We make and supply dairy and vegan fudge. The majority of our fudge is gluten and nut free, but occasionally we produce fudge which contains gluten and nuts, so please be aware there may be traces of these allergens.
We have a strict policy when using allergens in our kitchen to prevent any cross contamination, although we cannot guarantee no traces will be found.
All ingredients are stated on our selection page and allergens are highlighted in bold.
Substitutions
On rare occasions we may not have the flavour of your choice, in which case we will substitute your order with the nearest flavour to your original request.
Orders
Orders will be processed on receipt of payment and dispatched as soon as possible, unless a specific delivery date is requested. If your order does not arrive in an acceptable condition, please contact us within 24 hours of receipt stating the problem. We will either refund or replace your order.
Delivery Details
Your order will be posted via royal mail 1st class. Please note we do not dispatch on Saturday, Sundays, or Bank Holidays.
We hold no liability for late deliveries due to the postal service.
We will take all reasonable measures to notify you and other authorities, if there are any suspicious circumstances, out of our control.
If you are ordering as a gift, please ensure you have sufficient lead time for delivery to avoid disappointment
Nanny Wendy’s Terms and conditions do not affect your statuary rights.